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Frequently Asked Questions

Q1. How do I schedule an appointment to meet with a Neighborhood Code Enforcement (NCE) Officer?
Q2. When is my Hearing date?
Q3. How do I know if there is a case on a particular property?
Q4. What does it mean when a property is condemned?
Q5. I have no electricity/heat/water/gas. What will happen?
Q6. Do I have to attend the Hearing if my property has been brought to code?
Q7. What if I can't attend the Hearing?
Q8. Do I have to come into the office to submit a Housing Registration?
Q9. Why do I continue to receive notices from NCE when I no longer own the property?
Q10. My landlord won't fix anything. What can I do?
Q11. My landlord has turned off my heat/water/gas. Can you help me?
Q12. My landlord won't do anything, and I think I have mold. Can NCE help?
Q13. The house next to me has open windows and doors. What will be done and how soon?
Q14. My neighbor is operating a business out of his garage. Who can I contact about this?
Q15. My neighbor has a vehicle that has not moved. Who can I call, or what can be done?
Q16. Does NCE do anything about trees?
Q17. How tall does grass have to be before it can be posted and considered as weeds? 9 inches
Q18. I know someone who is hoarding. What can NCE do?

1. Call 311
2. Ask to be connected with NCE
3. Give the NCE representative the following information:
a. The address in question
b. The reason for the appointment
c. The day and time preference, Officer's schedules vary from day to day
 
1. Go to Community Development's homepage:www.fwcommunitydevelopment.org
2. Under the Code Enforcement tab, select "Orders to Repair" or "Orders to Demolish" depending upon the type of hearing.
a. There will be links for different hearing dates
b. Click on a specific date to view a list of addresses involved in that particular hearing
 
1. Go to the Allen County Citizens webpage:https://citizenaccess.acfw.net/citizenaccess
2. If you are a return user, Login account and enter:
a. User name or email
b. Password
3. For New Users:
c. Create account
d. Click Register for an Account at the top (far right) of the page
e. Read and accept the General Disclaimer
f. Enter applicable information
g. Login account and enter user name or email and password
4. Go to and click Code Enforcement (farthest Tab at the top of page)
h. Scroll down to General Search
5. Enter Case # from the NCE Notice sent or enter desired Address – click Search
i. Scroll down to find results – click Case # of the Address
6. For Work Plan Requests
j. Click - Print/View Summary to print a Work Plan Request Form, refer to instructions attached
To find additional case details, click the arrow to expand, under each area.
➢ Fees
➢ Case Status
 
A. Condemnation means that the property has been deemed unsafe and/or unfit for occupancy. This does not mean,
however, that the property is for sale. The option to sell still resides with the property owner. If warranted
though, a demolition case could also be in effect according to criteria defined in Indiana code 36-7-9-4
 
A. It is not safe or healthy to reside in a structure without electricity, heat, water, or gas in certain months. Either the
property will be immediately condemned if circumstances warrant or a reasonable timeframe will be offered to
the owner/occupant to obtain compliance.
 
A. It is not necessary to attend the Hearing if the noted violations have been brought to code. However, if you have
not received a "Brought to Code Letter" from NCE, contact NCE for confirmation
 
A. If the Property Owner is unable to attend the Hearing, an informed representative for the owner may attend
 
A. The housing registration is accessible on NCE's website along with step by step instructions
 
A. NCE is obligated by law to notify the listed owner of record via the Treasurer's Office. After the Treasurer's
Office records the New Property Owner, NCE will have the updated information, and the notices should stop.
 
A. After an acceptable amount of time is allowed for the landlord to make necessary repairs, you may contact NCE
to schedule an appointment for an Inspection by a NCE Officer. If NCE finds the property to be in violation, a
Notice will be sent to the Property Owner in an attempt to gain compliance. The property owner will be allotted
ample time to make the improvements and an opportunity to request additional time via a Work Plan.
 
A. After such a complaint is received, NCE will notify the Property Owner of the illegal issues involved. It is
standard to allow 7 days to rectify the problem. If the property owner does not comply within the 7 day allotted
timeframe, and the structure is occupied, the property will be condemned.
 
A. NCE does not test for mold. However, if the mold is visible, NCE will send a Notice of violation to the Property
Owner for resolution.
 
A. You may report open and assessable entries to NCE. If the situation is an emergency, NCE will order an
immediate board-up. Otherwise, they will send notification to the property owner with an established time
frame to comply.
 
A. If there is proof of a business being operated out of a residential structure, citizens may contact the Allen County
Zoning Department at 260-449-7607
 
A. Call NCE to report abandoned and inoperable vehicles on the lawn. NCE will tag the vehicle(s) that are in
violation with applicable instructions and timeframes for compliance.
 
A. NCE has no jurisdiction regarding trees on public or private property. Contact either the Parks Department or the
Street Department.
 
A. NCE only posts privately owned residential and commercial properties. City Owned properties should be
referred to the City's Property Management Department. County Owned properties should be directed to the
Allen County Community Development Corporation (ACCDC).
 
A. If NCE is invited inside the structure, a thorough inspection will be attained. Citizens can also contact the Adult
Protective Services for assistance.